The player from the United States had been invited to a casino website with a referral offer. However, the casino had not honored the promised referral spins. The Complaints Team had extended the timer for response by 7 days, but due to a lack of response from the player, the complaint had been rejected. The team had been unable to proceed with further investigation or provide potential solutions without the player's communication.
Wild.io Casino - Player missed promised referral spins.
Amount: $18
Wild.io Casino
Safety Index:HighSafety Index
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8.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I was invited to this website for a referral spend they do not honor the referral spins.
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1 year ago
Dear 2000rubydo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- What was the exact reason why a promotional offer couldn’t have been applied to your account?
- Could you please advise if you have tried communicating this issue with the casino?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
Public
1 year ago
Dear 2000rubydo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
