Wild Fortune Casino - Player questions the game's fairness.

Hot machines not winning one single spin timing out and the worst service this is a scam an no one seems to want to acknowledge anything. I’m from australia and yet they continue to mess me around and take my money and not even let me win a single spin at all …. A hot machine and not one win after depositing 3-4 times is a scam

Dear Shurmey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case such as your gaming history, please forward it to me. My email is tomas@casino.guru

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Dear Shurmey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.