HomeComplaintsWikiLuck Casino - Player believes that their withdrawal has been delayed.

WikiLuck Casino - Player believes that their withdrawal has been delayed.

Amount: €250

WikiLuck Casino
Submitted: 14 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

3d 23h 42m 20s

Case summary

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

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Translation

On January 2, 2025, I deposited 50 euros with a 200% bonus and successfully converted the bonus. I then requested a withdrawal, which was confirmed successfully on January 7, 2025, along with an email stating that the transfer had been completed.

The problem is, since January 7, 2025, I have not received any payment. The casino has repeatedly told me to contact my bank regarding the payment, which I did. However, my bank could not find any money movements.

I then inquired via Live Chat if I could receive a transaction confirmation

just like when I had to provide proof of my account verification for the 50-euro deposit. This request for confirmation has been repeatedly ignored by support.

Instead, I was asked for another bank statement from my bank account by the Live Chat. After sending the requested bank statement,

the Live Chat said they would forward this document to the responsible department, and I should receive an email after further review by the department.

I have been waiting for that email since January 10, 2025.

I am asking for your help as I have no idea what else I can do...


Automatic translation:
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Dear ahammer787,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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Dear ahammer787,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Waiting for approval
Waiting for approval
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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