The player from Italy has requested a withdrawal three months ago. It has been pending since. We rejected this complaint as it was sports betting related.
White Lion Casino - Player’s struggling to receive his winnings.
Amount: €13
White Lion Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
White Lion Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
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4 years ago
Translation
I never received my winnings .. I contacted them but they can't solve the problem .. 3 months have passed and still nothing. ABSURD
Automatic translation:
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4 years ago
Dear Maksym,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"Withdrawal Limits
The minimum withdrawal amount is €100 per withdrawal.
Withdrawal requests are limited to €5,000 per 30 day period.
Any requests not within these limits will be declined, and the funds will be returned to your balance."
Could you please confirm that disputed amount is €13? Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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4 years ago
Translation
€ 13.8 .. it is not so much for the amount but for a matter of respect it is absurd that they do not credit the money I am entitled to
Edited
Automatic translation:
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4 years ago
Dear Maksym,
Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. After a closer investigation we’ve realized that this complaint is sports betting related. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. Please do not hesitate to contact me if you wish to continue. My email address is petronela.k@casino.guru.
Thank you very much for your understanding.
