Home Complaints White Lion Casino - Player’s struggling to receive his winnings.

Amount: €13

White Lion Casino - Player’s struggling to receive his winnings.

4.1/10 Bad reputation Submitted: 13 May 2020 | Case closed : 15.05.2020
Our verdict

Other

REJECTED

Case summary

61 days ago - 15 May 2020

The player from Italy has requested a withdrawal three months ago. It has been pending since. We rejected this complaint as it was sports betting related.

Written by Petronela
Casino analyst and complaint specialist
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I never received my winnings .. I contacted them but they can't solve the problem .. 3 months have passed and still nothing. ABSURD

Automatic translation
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Dear Maksym,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"Withdrawal Limits

The minimum withdrawal amount is €100 per withdrawal.

Withdrawal requests are limited to €5,000 per 30 day period.

Any requests not within these limits will be declined, and the funds will be returned to your balance."

Could you please confirm that disputed amount is €13? Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

 

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Dear Maksym,

Could you please specify the amount? Thank you very much.

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€ 13.8 .. it is not so much for the amount but for a matter of respect it is absurd that they do not credit the money I am entitled to

Automatic translation
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Dear Maksym,

Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. After a closer investigation we’ve realized that this complaint is sports betting related. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. Please do not hesitate to contact me if you wish to continue. My email address is petronela.k@casino.guru.

Thank you very much for your understanding.