The player from Switzerland is questioning long verification process during which, he has lost all his winnings. After a closer examination, we rejected this complaint as unjustified.
White Lion Casino - Player’s highly dissatisfied with long verification process.
Amount: €1,600
White Lion Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
White Lion Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I DO NOT CONTEXT THE WITHDRAWAL BUT THE TIME TO DO IT DOES EVERYTHING TO WASTE TIME TO VERIFY DOCUMENTS 5 DAYS NOTHING OTHER 5 MONEY REMAINS ON THE ACCOUNT. UNTIL YOU LOSE EVERYTHING BECAUSE IN CHAT THEY ARE HYPOCRITES IN FAVOR OF THE SYSTEM I DO NOT RECOMMEND ANYONE TO DO WITH THESE THIEVES AUTHORIZED ONLINE
Automatic translation:
Public
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4 years ago
Dear Tripolino,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. None of the licensed casinos takes verification lightly and it might take few working days completing this thorough procedure. I’m sorry to hear that you have lost all your winnings during the verification process, but I’m afraid there is nothing we can do to change it. Please do not hesitate to forward any additional information to help this case, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Bet regards,
Petronela
Public
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4 years ago
Translation
I AM A REAL PLAYER I KNOW WHAT I DO WHEN I PLAY. I DON'T WANT TO CHANGE ANYTHING TO MY LOSSES BY YOU. BUT I ACCUSE YOU, THE FACT OF INCITATING TO PEDAL AND REPAY SO. OFFERING FOLLOWING BONUES TO MAKE YOUR GAMING EXPERIENCE MORE DAMNED AND IF YOU CLAIM THE CUSTOMER AND SICK PLAYER, WE SHALL LET HIM SHAME. AS REGARDS THE RECOGNITIONS OF THE DOCUMENTS IT IS CLEAR THAT THEY MUST BE VERIFIED INSUFFICIENT REPOSITION OF YOURS. YOU KNOW WHAT YOU SAID TO ME CE FEW STAFF KNOWS THE SITUATION OF CORONA VIRUS WORKS AT HOME. OR ANSWER THAT IF YOU DID NOT ARRIVE AND TREAT AN IMAIL WITH VALID DOCUMENTS OR NOT, YOU WANTED AN ANSWER AS SERIOUS CASINI DO IF YOU CLOSE THE CASINO BECAUSE THE SERVICE DOES NOT FOLLOW YOU CANNOT COLLECT AND DO NOT DO THE WORK. CLOSE MY ACCOUNT ANSWER SEND AN IMAIL DONE BUT TO WHO IF YOU DO NOT TREAT THEM AND ONLY WHAT YOU SEND A BONUS? THEREFORE YOU HAVE THE TIME TO BE HONEST NO. I ONLY WANT TO DEFEND ME AND DEFEND THE PLAYERS FROM YOU. DO NOT PLAY IN THIS CASINO IT DOES NOT DESERVE ATTENTION. TOTAL HYPOCRISY NO FUN NOT SO MUCH THE GAME BUT THE PROVINCING SYSTEM INCITANT WITHOUT SINGLE THEY PLAY WITH YOU. THE TRUTH . UNDERSTANDING REFUSED YOUR WORDS ARE AS USELESS AS YOUR COACIENCE. ON THIS WISHES ALL THE GOODS OF THE WORLD TO THE PLAYERS WHO PAY ATTENTION TO THIS. BUT NOTHING ABOUT YOU NO UNDERSTANDING. THANK YOU HAVE A NICE DAY. THAT OTHER CASINO HAS ALREADY ACCEPTED THE DOCUMENTS IN THE DAY.
Edited
Automatic translation:
Public
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4 years ago
Dear Tripolino,
I’m sure you understand that I don’t work for White Lion Casino, but as one of the Casino.guru independent employees and professionals I was trying to help you. I will reject your complaint now as 'unjustified'. Thank you for your understanding and we wish you best of luck.
