The player from Italy mistakenly deposited USDT instead of CUSD token to the casino's address and is now facing difficulties. The casino refuses to refund the player's deposit.
Whale.io Casino - Player's deposit has been confiscated.
Amount: 225 ₮
Whale.io Casino
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7.8
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Case opened
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Waiting for Casino Guru to reply
2d 3h 44m 56s
Case summary
5 days ago
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3 weeks ago
Hello, I signed up to the casino with just an email and I made a mistake during my first deposit. Instead of depositing CUSD token (CELO network), I sent USDT to the same address (also by CELO network). The casino says they won't refund me even if they have my USDT in their balance.
https://celoscan.io/address/0xe4b590a7781bb150409a7fa82100f479c2bdc6b6#tokentxns
You can see, once my USDT reached the wallet provided by them they immediately transferred the USDT to their main CELO wallet
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2 weeks ago
Dear rdns67,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Whale.io Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share screenshots from the cashier's deposit section of the casino showing what the particular instructions for deposit there are on the website?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
They have full control of my USDT and they won't credit then to me.
https://celoscan.io/address/0xe4b590a7781bb150409a7fa82100f479c2bdc6b6#tokentxns
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1 week ago
Dear rdns67,
While I understand your frustrations, it's often impossible to recover funds if they were sent on the wrong network or in the incorrect currency.
Could you please share the actual responses from the casino support to your inquiries if you have them saved?
Sare screenshots here or send them to me at tomas@casino.guru
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1 week ago
No, I don't have my first conversation with the support. You are wrong because even if I sent the wrong token, I used the correct network. I sent you the blockchain evidence, they sent the USDT to their account.
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5 days ago
Thanks for your message.
You wrote earlier:
The casino says they won't refund me even if they have my USDT in their balance.
Kindly share the conversation in which the casino told you they won't refund you and the reason why if possible. I'll wait for your reply.
Send any relevant interaction between you and the casino to my email at tomas@casino.guru
Casino Guru is examining the case
