The player's withdrawal is delayed due ongoing verification. The complaint was closed as the player received his money.
WestCasino - The player's withdrawal is delayed.
Amount: €500
WestCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've been waiting for my payout for 6 days!!
I emailed all of my documents to the finance department of the casino 6 days ago because I was asked to do so. Since then no reaction to my emails, in the live chat I am told the same thing every day, because of the live chat you are supposedly not connected to the finance department and can't ask there!!! I should be patient blah blah blah!!!
In any other casino, document verification takes a maximum of 48 hours. And that's a long time. At other casinos you can even upload your documents in live chat and have them checked immediately by the relevant department.
I'm slowly getting enough
Automatic translation:
Public
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1 year ago
Hello Bastipolo81,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WestCasino Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
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1 year ago
Translation
Hello
My documents have now been verified. But now it can take up to 6 days until the payment is actually made 🙄
oh man🤦🏼♂️
I'll wait and see how long it takes now. Only then will I change my rating and the complaint
Kind regards
Automatic translation:
Public
Public
1 year ago
Hello Bastipolo81 & Nick,
Greetings from WestCasino!
Withdrawals in the casino can only be reviewed after an account is verified and can take up to 5 business days to be reviewed. This is the maximum timeframe and in practice the waiting time is much lower than this.
I have checked and you account has been verified on February 28, 2023 and your withdrawal was processed and paid by the casino earlier today (March 1, 2023).
All the best,
Eduard
