The player couldn't close his account as the casino ignored his request. The complaint was closed as the player stopped responding.
WestCasino - The player couldn't close his account.
Amount: ??
WestCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
WestCasino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello ,
Responsible play does not know this casino!
I sent my documents to verify 3 months ago, nothing happened!
Then I won 1800 and of course I couldn't cash out because of my verification and as you hope happened too I gambled it all away!
Then I was so angry and wanted to have my account closed, of course they don't do that either!
I'm already despairing with all the casinos at the moment!
You're just losing and you can hardly protect yourself!
Many greetings
Automatic translation:
Public
Public
2 years ago
Hello Blerko,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WestCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when was the first time you tried to verify your account? Did the casino respond to you at all? How and when exactly did you request for closing your account?
Please forward all the communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick ,
It was 3 weeks ago that I wanted to close my account and unfortunately I didn't save the conversation in the live chat!
I tried to verify the account 10 weeks ago, emailed my documents and nothing has happened since!
I don't know why this casino scores so many points with you, although all responsible gaming limits must be discussed with live chat.
I'm in despair at the moment
I will try to stop playing , if you have wins it will only delay it so you gamble it again !
Many greetings
Blerim L*******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Could you please advise if you did request for account closure or a self exclusion? Did you mention any gambling issues or addiction to the casino when you requested it?
