The player from India has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
WestCasino - Player’s withdrawal has been delayed.
Amount: €500
WestCasino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Hello
I request for withdraw of 500 euro on 23rd June 2021.
Now 6 days I didn't get any withdraw update by west casino.
I think they do not want to pay my withdraw.
Whenever I chat with agent they told me to wait only wait.
Kindly help me to get my money.
Thanks
Public
Public
3 years ago
Dear Shujath,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
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3 years ago
Hello now I chat with agent he told me they verified my account now.
But still waiting for my withdraw.
Public
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3 years ago
Thank you, Shujath, for the update. I will set the timer for additional 6 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
3 years ago
Hello.
I got the withdraw from West Casino.
Thanks for your help
Kindly close this case it's resolved now.
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Shujath, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
