The player from Germany requested a withdrawal, but he still hasn’t received his winnings. The player received his withdrawal.
WestCasino - Player’s withdrawal has been delayed.
Amount: €300
WestCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have requested a withdrawal through Skrill! The next day I asked how long a payout would take? Then I was written that the finance department was working as soon as possible! On the second day it was pending and I was told the same thing again and you couldn't say how long it would take! On the third day I was told it was being processed and still pending! And he suddenly said it would be processed within 24 hours but he can now see that I have canceled my payment While I was writing to him! But this accusation was not true, I wrote, I have not canceled anything because I want to cash out! That annoyed me very much because I didn't do anything I wrote that in the chat! Then he wrote if I want I can pay out again, but will then be re-lined up with the payout and the previous payout had already been processed but it would have been pending! From the letter you could read contradictions which seemed strange to me! Then I dialed the German contact number but no dial tone! Now I wanted to ask you for help, how I should behave or what can you do? With best regards, Manuel P ***!
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Manuel,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before? When exactly did you requested the withdrawal, please?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Thank you very much for your efforts! My case is done, my winnings have been transferred! With best regards, Manuel P ***!
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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