HomeComplaintsWestCasino - Player's deposit has been confiscated.

WestCasino - Player's deposit has been confiscated.

Amount: €750

WestCasino
Safety Index:High
Submitted: 22 Jan 2024 | Resolved : 31 Jan 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

9 months ago

The player from Afghanistan had deposit issues with the casino and claimed a loss of 750 Euro. We reached out to the player, sought clarification on his issue, and asked for relevant documentation. The player later responded that his issue had been resolved. Consequently, we marked the complaint as 'resolved'.

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9 months ago

They stole 750 Euro

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9 months ago

Dear twemeulemans,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Please, could you clarify if you have tried contacting your payment processor regarding this issue?
  • Was it your first deposit in this casino?
  • Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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9 months ago

Dear twemeulemans,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Thank you Tomas, I acted too soon, things have been solved since. Thank you for your support.

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9 months ago

Dear twemeulemans,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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