The player requested a cashout of his winnings. Unfortunately, the request is still pending in his account. The player confirmed the issue was resolved.
WestCasino - Player's cashout seems delayed.
Amount: €1,507
WestCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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1 year ago
I am trying to withdrawal my money but it’s still pending. When I talk eith live chat they asked some documents I sent to them but they say verification process takes 5days and withdrawal process takes 5 days too. To withdrawal your wiinings you need to wait 10 days. What a scam. Ehen you deposit money they don’t ask any verification and it takes seconds. Rgiht now I can’t get my winnings It’s absolute scam also when I talk with live chat they don’t answer anything properşy. They only say we are different department we can’t do anything. Then I am asking ‘who is doing something’ I only want money back I send every documents you want in correct way. Just verify me and send my money
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1 year ago
Dear berkevural,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 year ago
Dear berkevural,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear berkevural,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
