The player from Germany, a long-time user of WESTCASINO, is currently unable to access their account for several weeks and is seeking a way to withdraw their funds.
WestCasino - Player's account is closed.
Amount: €250
WestCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 18m 36s
Case summary
2 hours ago
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1 week ago
Translation
I have been playing at WESTCASINO for years and never had any problems!
For several weeks now, I haven't been able to access my account.
How can I get my money??
Automatic translation:
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5 days ago
Dear HeikePrinz,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with West Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What information did you receive from the casino? I will be waiting for your reply patiently.
Best regards,
Nick
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5 days ago
Translation
Hello Nick
No, unfortunately I haven't received any information from the casino since 23.08
I also no longer receive offers by email - without any information I can no longer access their site
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Automatic translation:
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4 days ago
Hello Nick & HeikePrinz,
Greetings from WestCasino!
Our casino is no longer accepting players from this jurisdiction, therefore we have enforced an IP-based block that restricts access to our service from this location starting with September 2nd, 2024.
As part of this block all affected players were informed by email of the change and advised of the options available to retrieve any remaining funds.
If you are unsure how to proceed, please contact our 24/7 customer support team by email - support@westcasino.com .
All the best,
Eduard
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4 days ago
Dear HeikePrinz,
Just to confirm, are you looking to withdraw your remaining balance from the casino? If so, could you please let me know your current real money balance?
I would recommend reaching out to the casino via the provided email address and following their instructions for processing the withdrawal. Please keep us updated on any progress.
Best regards,
Nick
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4 days ago
Translation
Hello
How do I contact customer service?
I have no data about it, I have often looked to see if his mail came but unfortunately found nothing
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4 days ago
Translation
Hello Nick
Yes, of course I would like that - I would be happy to do that via my email account.
But what is a real money balance?
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4 days ago
Hello Nick & HeikePrinz,
Thank you for your reply!
The amount currently due to the player is EUR 270.55.
Our customer support team can be contacted by email at support@westcasino.com .
All the best,
Eduard
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2 days ago
Translation
Hello westcasino
Unfortunately, I only get English speaking support from this
And they recommended that I answer in English and download Telegram, which I did, but I can't manage either English or Telegram - is it so complicated to transfer my money to me? The data should still be there
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yesterday
Hello Nick & HeikePrinz,
Thank you for your reply!
The reply provided by our support team also has a courtesy translation in German. You can review it an choose which option suits you best.
All the best,
Eduard
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9 hours ago
Hello HeikePrinz,
Have you reached out to them regarding the withdrawal of your remaining funds? If so, is there any update on the matter?
I look forward to your response.
Best regards,
Nick
Casino Guru is examining the case
