The player from Germany has requested a withdrawal. The payment has been split into smaller installments as per weekly withdrawal limit rule. We’ve rejected this complaint as per the player’s explicit request.
WestCasino - Player is criticizing withdrawal limits.
Amount: €130,000
WestCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there,
Until recently, I was always very satisfied with the casino.
My payout limit has always been increased when I requested it.
I have been depositing a lot lately and have now made a good profit. Since then I have paid out every week, but my withdrawal limit has not been increased.
Two weeks ago it was said the limit was raised, but it was only paid out once a week. Too little is paid per week.
Since then I have been writing an email almost every day and only getting answers without results. I did not continue playing because I wanted to pay out the winnings first.
Then I was told if I didn't continue playing I would get paid even less per week. So I have to say play that. Where else are you forced to gamble to cash out?
I even did it. I played again because I didn't know what else to do to make it go faster.
Activity on my account every day for a week, but no more is paid out. I am put off week after week even though I am a Diamond Member and the site explicitly states that you can increase your withdrawal limits.
I hope I can withdraw more in the future, otherwise it won't be fun to play at all.
I have a detailed timeline with the emails. You can see how time is wasted day after day, week after week.
Automatic translation:
Public
Public
3 years ago
Dear Dinan,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I have checked terms and conditions, and this is what I found https://westcasino.com/terms-and-conditions:
"5.7. Unless otherwise stated, the minimum withdrawal amount is EUR/USD/CAD 100, NOK 1000. While there is no limit to the total amount a Player can withdraw, there is a limit to the maximum withdrawal amount per transaction. The maximum withdrawal amount per transaction is EUR/USD/CAD 2,000, NOK 20,000. Also, we will process a maximum of EUR/USD/CAD 5000, NOK 50,000 every 5 business days."
Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions.
As you can see in our review of West Casino https://casino.guru/West-Casino-review we are fully aware of its monthly withdrawal limits, unfortunately, it’s beyond our power to change them.
Could you please advise if you have received any of the winnings already?
Thank you in advance for your reply.
Best regards,
Petronela
