WestCasino - Player claims that payment has been delayed.

Hi

I have opened and registered with this westcasino this month only as i like the bonuses and game variety so i made two deposit one is from jeton and one from crypto litecoin .

From my last deposit from crypto ltc of INR 1980 i got 160 wager free spin as no wager free spin without any winning limits . So i won from wager free spins and wager my deposit once also as per withdrawal condition which i did very correctly . And i aslo verified my account before placing for withdrawal.

I requested my withdrawal on 16th December 2022 of INR 9000 through crypto ltc till today they just cancel the withdrawal and asked me to send the crypto statement for payment verification which i gave also today and they verified my payment verification also so why are they delaying the withdrawal without any good reason as again they will find any excuse to failed the transaction.

They just wasting the time by delaying the withdrawal,

Dear Rocky_210690,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is fully verified on 16th December itself as they delaying withdrawal on purpose as they first cancelled by withdrawal on 21st December by saying crypto has technical issue and proceed with new withdrawal request . I requested with again on the same day 21st again pending status then i came to chat on 23 rd December regarding delay pending status then they say crypto issue is still there and they don't know when will it be fixed and give another alternative

Which is very insensible as they could have told me to withdraw with other alternative option of muchbetter on 21st December itself so my time wouldn't be wasted .

Now on 23rd December i placed withdrawal request after chat agent told me to request with another method for quicker time .

As they suggested me to use muchbetter for withdrawal i tried request of withdrawal of rs 9000 through much better but it got cancelled from casino ends for no reason and returned my money in my westcasino account by any how they just delaying the withdrawal since 16th December.

I requested withdrawal on 24th December after westcasino told me use alternate faster withdrawal option . Today is 29th december my withdrawal is still in pending like always .

I don't know why they are not processing it faster .

Char support doesn't have any information about payment status .

There is new update again ,

I got receive an email from finance team that telling me cancel my withdrawal and initiate new withdrawal again with jeton as muchbetter withdrawal is not working .

These is the third time they wasted time and cancel withdrawal..

Such a scamming casino .. kindly don't deposit to this casino in your life.

Casino guru kindly help me with my withdrawal

Dear Rocky_210690,

Have you received your withdrawal from the casino yet?

No i haven't received my withdrawal yet . I have lost faith on westcasino .

Hello after so many days .. i received my withdrawal at jeton on 2 Jan 2022as of now i got the withdrawal .

Thank you

Dear Rocky_210690,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru