Dear Annamaria1986,
Thank you very much for submitting your complaint.
I'm sorry to hear about the issues you've been facing with the bonus redemption and winnings removall. Could you please provide additional information on the following points?
- Were there any specific error messages or notifications that appeared when the system removed your bonus and winnings?
- When you received the cashback bonus of 8 euros and encountered the same problem, did you receive any communication from the casino regarding the cause of the issue?
- Have you received any updates or responses from the casino support team after reporting the problem multiple times?
If you have any relevant communication or documentation related to your interactions with the online casino, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Annamaria1986,
Thank you very much for submitting your complaint.
I'm sorry to hear about the issues you've been facing with the bonus redemption and winnings removall. Could you please provide additional information on the following points?
- Were there any specific error messages or notifications that appeared when the system removed your bonus and winnings?
- When you received the cashback bonus of 8 euros and encountered the same problem, did you receive any communication from the casino regarding the cause of the issue?
- Have you received any updates or responses from the casino support team after reporting the problem multiple times?
If you have any relevant communication or documentation related to your interactions with the online casino, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela