Weltbet Casino - Player's account has been limited preventing withdrawal.

Hello,

I registered at the casino, deposited €200 to get the €200 bonus and without making a single bet or doing anything, my account was limited.

Now they do not allow me to withdraw my money and I can't do anything because I'm limited.

Dear suguiguiloko,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Weltbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you received any explanation from the casino as to why your account was blocked? Do you know if the block is temporary or permanent?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, yes, I have passed the KYC and it allowed me to make the withdrawal request, which was later denied for obviously not complying with a roll over that I cannot do because my account is limited.

Regarding the limitation, they say that according to their terms and conditions, etc., they can limit any account, etc., however, I have not made any betting action of any kind.

As soon as I created my account and saw that it was limited, I wrote to the chat and they confirmed that my account was limited and that's it.

A scam, now my money is frozen because I can't withdraw or play it.

Please forward any relevant communication between you and the casino regarding the limitation of your account to veronika.l@casino.guru. Thank you.

Dear suguiguiloko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I didn't respond because they asked me to roll over x5 of my deposit despite not having a bonus or anything. What are its terms?

I consider the money lost, they are the same house as emirbet 1bet etc.

They are SCAM

I have checked the Terms and Conditions, and this is what I found: 

7.3.22. Funds which have been deposited and not used for wagering or gameplay shall not be available for withdrawal. In order to withdraw any or all deposited funds, such funds shall be wagered at least 5 times in full.  

It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend you contact the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the transaction processing cost.  

Please let us know if this information was helpful. Looking forward to hearing from you.

Yes, but how do I do that if my account is limited from the first deposit, they are thieves

I see that you still haven't sent me any communication between you and the casino regarding the limitation of your account. Could you please forward all the emails to me so that we may continue with the investigation of your case? My email address is veronika.l@casino.guru. Thank you.

It doesn't matter, I lost money on virtual sports because it was the only way to roll over

Thank you for the information. I'm sorry to hear that your money was lost. This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika