WeBet333 Casino - Player’s cash-out request results in an account block.

I m your website player for mutilple year why the company just block me like this , my capital was 56K and requested cash out 65K your company just blocked me like this. I m dip 50K plus that day keep deposit and win back , Could you help me on this matter

I m not sydincate player 

Dear newdestiny2u,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with WeBet333 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus? What types of games did you play?

Have you received any explanation as to why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Could you please advise if you made any successful withdrawals from this casino before? YES, and I m their platinum rank for the VIP status

Have you passed the full KYC verification? YES

Have you accumulated your winnings with or without an active bonus? What types of games did you play? Without active bonus ( ALLBET : MULTIPLE SCREEN BARCCARAT )

Have you received any explanation as to why your account was blocked? No, I have the Watapps communication with the customer service and they just blocked me

Dear Casino Guru, 

I been scammed by this casino after playing several year with this website. I had deposited in total of RM 56K in multiple transaction on 12&13Mar 2024 and playing on AllBET baccarat, my account balance was RM 60,000 on around 4.30am 13 mar and I requested cash out but the platform as me to wait later on and I submitted withdrawal around 9am and they ask my wait till noon and I submitted withdrawals total RM 65,236.12 after receive their rebate amounting RM 5236.12 on 12pm 13Mar2024 and the rejected me say my withdrawal was on queue and ask me submit later on, I was waiting and keep prompt them till around 9pm and they ask me submitted after 12am since their bank account reach limit and need to wait for reset, after I submitted on 12am they the block my account and disappeared from Watapps , block my account . I try to go their website cs but same thing happen that they block me. 

I had no way to get back my balance in the account as my capital was in total RM 56,000.

I hope casino guru here can help me on this as their casino still operating but just don’t want to pay my balance in my account.

Thank you very much, newdestiny2u, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, newdestiny2u,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear WeBet333 Casino team,

Could you please provide us with an explanation of the player's situation in more detail? Why has his account been blocked/closed? Have the winnings been confiscated?

What steps should the player take to unblock the account and/or withdraw his winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Dear casino guru , your side manage to contact the Webet333?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you very much branislav , I await the response from webet333, to solve everything at once. If the casino did not respond what would happen?

Dear newdestiny2u,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

The casino can reopen this complaint anytime. If so, you will be notified about it via email.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Best regards,

Branislav, Casino.Guru