Wazbee Casino - Player with gambling addiction seeks refund.

A while back, I disclosed to RoySpins that I had a gambling addiction, and they agreed to refund all deposits I had made after they became aware of my addiction.

The company that owns RoySpins, upon learning this, closed my account, but then approached me through this casino, Wazbee.

They invited me to create an account and undergo verification.

In other words, the owner of these casinos, JER-TEAM NV, has full knowledge that I have a gambling addiction and that I am undergoing treatment to fight it, but they used another casino to reach out to me.

I believe I have deposited and spent approximately €5000.

This is a legal fraud, so I request a refund.

Thank you.

Dear Dezanove19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Wazbee Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Wazbee Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Yes, I requested a self-exclusion from all JER-TEAM NV casinos, by sending a letter, all in accordance with what was agreed with RoySpins a few months ago.

They confirmed receipt of the letter.

If this is allowed, then self-exclusion is useless!

Jer-team knows about my addiction and came to me through another Casino they created, to take my money!

Dear Dezanove19,

The exclusion is active only for the casino for which you requested it so it is not useless.

Unfortunately, if you did not request it directly from Wazbee Casino, the casino is not obligate to refund anything.

Is there anything else we could assist you with?

self-exclusion was requested from the company Jer Team!

I sent her a letter.

This company illegally using my data and knowing that I am addicted, invited me to play on Wazbee.

Furthermore, I asked Wazbee for self-exclusion via live chat too, on March 27th.

They just sent me an email to ease me into playing.

This company acts illegally and must reimburse me for taking advantage of my illness.

Dear Dezanove19,

I believe we've already sent you a guide how to request for self-exclusion. Did you request for exclusion from WazBee via e-mail? Is there any proof of the chat request?

I requested via chat

Dear Dezanove19,

Please forward that live chat conversation (or any conversation directly with Wazbee regarding exclusion) to nikolas.b@casino.guru.

Ok, sent!

Dear Dezanove19,

Is your Wazbee account currently still open? If not, when did the casino close it?

Please note that as your first mention of addiction was mentioned on 28th of March, any deposits prior to that are not a subject of refund.

it closed a few days later, I don't really know

when.

Anyway, my money?

they don't even respond...

Dear Dezanove19,

We need to know the exact time the casino closed your account and the amount you deposited since 30th of March (best to send a proof of those deposits to nikolas.b@casino.guru).

They closed my account on April 10th.

Since I asked for self-exclusion it has been €5000.

the account is closed, I can't remove the history.

Dear Dezanove19,

On 9th of April you claimed that your account was already closed a few days after your request and now you claim that it was closed on 10th? Please provide true and relevant facts otherwise we will be forced to close the complaint for non-cooperation.