Dear Sergioo1987,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
First of all, Wazbee Casino operates under a license issued by Antillephone, Curacao, and does not hold a Spanish gambling license. This means the casino does not have access to the RGIAJ registry for responsible gambling measures.
Could you kindly specify when you first informed Wazbee Casino about your gambling addiction and requested the closure of your account? Please forward me your account closure request to my email at veronika.l@casino.guru.
Additionally, did you request the withdrawal of your winnings before or after notifying the casino about your gambling problem?
Lastly, could you clarify when exactly the casino closed your account? Was this based on your request, or was it due to a breach of their Terms and Conditions?
Thank you very much for your time and cooperation. I hope we can assist in resolving this issue as soon as possible.
Best regards
Veronika
Dear Sergioo1987,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
First of all, Wazbee Casino operates under a license issued by Antillephone, Curacao, and does not hold a Spanish gambling license. This means the casino does not have access to the RGIAJ registry for responsible gambling measures.
Could you kindly specify when you first informed Wazbee Casino about your gambling addiction and requested the closure of your account? Please forward me your account closure request to my email at veronika.l@casino.guru.
Additionally, did you request the withdrawal of your winnings before or after notifying the casino about your gambling problem?
Lastly, could you clarify when exactly the casino closed your account? Was this based on your request, or was it due to a breach of their Terms and Conditions?
Thank you very much for your time and cooperation. I hope we can assist in resolving this issue as soon as possible.
Best regards
Veronika