Wazbee Casino - Player’s account closed with 5,268 euros.

Hello, good afternoon. I urgently need help, please. I requested a withdrawal of 5268.14 euros, as shown in the attached screenshots. That is, three withdrawals were made this Saturday, and today, Sunday, June 23, the money was sent back to the gaming account again. I contacted the casino to explain that there are no reasons for the balance to be returned to the gaming account after requesting withdrawals, especially when everything has been verified and just 4 days ago I successfully requested a withdrawal. Upon sending an email, they did not respond, and my account was closed with my money, 5268.14 euros. I am asking for my money, please. I request help from Casino Guru. I am providing screenshots.

Dear Javiercadiz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

No no. They have blocked the game account after I contacted them. The balance of the withdrawals was returned to the gaming account and they blocked my account for telling them that I want my money. I'm very bad. I'm sick it's 5268.14 euros

No no. They have blocked my account with the balance in the account 5268.14 euros. The withdrawals were returned to my gaming account and after speaking with the casino they blocked my account with my money. I'm very sick, I got sick because it's the money to feed my little son, and I'm sick and I had to go to the hospital emergency room due to a nervous attack. I can provide the medical report on this issue, if you see fit, I will send you the hospital medical report.

Thank you very much, Javiercadiz, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Let's hope so please. Because I really don't understand anything. Blocking the account with 5268.14 euros that is an alleged crime for no reason

Hello, Javiercadiz,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Wazbee Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed? Have his winnings been confiscated? What steps should the player take to unblock the account and/or withdraw disputed funds?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and evidence to my email address (branislav.b@casino.guru).

Hey, all.

The details of this case have been provided to the representative.

Sincerely,

Wazbee team.

Issue solved. End to the problem. All right.

Thank you, Javiercadiz, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system and update the disputed amount according to the details from the casino representative. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you very much, Wazbee Casino Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru