Wazamba Casino - The player's verification failed.

Wazamba casino requested verification to withdraw money. I sent all the documents they requested. The next day I received a letter that I had not passed the verification and my account was blocked. I was given a 100 euro deposit and that's it. I had 1126 euros in my account. Help. This is a fraud

Hello VLE1981,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you use any bonus while you were playing there? Did the casino ever specify the reason of blocking your account after it got closed?

Looking forward to your answer.

Regards,

Nick

I have been registered there for almost a month, during this time I replenished my account by about 300 euros. Didn't use any bonuses. Just betting. Now the wazamba is not responding.

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

I sent you

Thank you VLE1981 for the additional information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

thanks, I'm waiting

Hello, VLE1981,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wazamba Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wazamba Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why has the player's account been blocked/closed? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Thanks a lot for your help. Wazamba paid my money.

What great news!

Thank you, VLE1981, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru