Wazamba Casino - Player's withdrawal delayed due to a typo in email.

Unable to withdraw $750.00 from my Wazamba Casino account using Gigadat because of a one letter typo in my email address in Wazamba account settings. They say they can’t correct it from hitmail.com to my correct email which should be hotmail.com. Have contacted live support several times starting on October 20. Was told their finance department would contact me but it’s been over one month. Sent emails to Wazamba customer support. Sent a complaint to complaints@wazamba.com. Reached out to Gigadat but they won’t help. Why would anyone ever recommend this online casino to anyone ever. I wish I read reviews sooner.

Dear Cat3000,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Does the disputed amount (Can$750) represent deposited funds, or winnings in this situation?
• Is verifying your email address the only obstacle in withdrawing your winnings?
• Could you please share your correspondence with the casino? Please send any relevant chat transcript or an email to tomas@casino.guru Please include responses from the casino as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My login to my account is CAT3000. But in my account settings my email has a one letter typo. No when I initiate a withdrawal I can’t enter an email address. I do get prompt from Wazamba saying withdrawal successful then Gigadat texts me my password to accept an email e-transfer which never arrives. When I contacted Gigadat they advised I needed to contact Wazamba to get corrected. My initial deposits had no issue through Gigadat. I only realized their was a typo in my email sometime in October when I didn’t receive my e-transfer from Gigadat. I can’t prove when the typo was made but I had received a few emails from Wazamba in December 2022 but they were responses to my initial inquiry. I had asked live chat for their Finance Department to contact me to offer some solution for me to withdraw the funds but it’s been over a month. I liked their online Casino and would have continued playing but now I believe I have been scammed.

Thank you very much, Cat3000, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Cat3000,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wazamba Casino to join the conversation and participate in the resolution of this complaint.

Dear Wazamba Casino,

Can you please explain the situation further? Why is it not possible to correct the typo, and how were previous deposits made successfully if the email address was not correct?

Kind regards,

Adam

Dear Customer,

Thank you for reaching out.

Please accept our sincere apology for the inconvenience caused during the withdrawal process.

In order the payment to be processed, we would like to offer you a manual bank transfer.

You were sent an email with the bank information request. Looking forward to your reply.

Best regards,

Wazamba.com

Thank you for your response Wazamba Casino.

Dear Cat3000,

Can you confirm receipt of the email from the casino? Please provide an update on the situation.

Kind regards,

Adam

Hi Adam,

I did receive an email from support@wazamba.com on Dec 14th. Says in order to process my withdrawal request successfully they are offering a manual bank transfer. I replied and provided the requested banking information. Their email says "We will make sure to prioritize the payment when you provide us with the information." I got an automated response to my email that said: Your request has been updated. It’s been almost 2 months now. I can’t believe you finally managed to get a response. I still am very doubtful they will wire transfer the funds and quite worried they have my banking information and photo of my driver’s license etc. I don’t trust them so am monitoring my bank account and credit through Trans Union now.

Hello Cat3000,

Thank you for the update. Please keep us informed and let us know when the money reaches you.

Kind regards,

Adam

I received a $750 EFT from Wazamba today! It’s almost exactly 2 months since I initially contacted them. I can’t thank you enough for your help.

Hello Cat3000,

I am glad to hear that you have received your funds. We will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, Cat3000, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Adam