The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. The issue was successfully resolved, the player received his winnings.
The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. The issue was successfully resolved, the player received his winnings.
The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. The issue was successfully resolved, the player received his winnings.
Dear Ladies and Gentlemen,
Wazamba takes a stand and does not pay out my money. No bonuses were used and no free spins were used. The payout is always canceled after a week of waiting because:
"Please note that your withdrawal request contains an error. If you create a withdrawal request via e-wallet, please enter your valid e-wallet correctly e-mail in the payment details field, otherwise the payment will not be processed correctly. Please do a new withdrawal request according to the instructions above. "
This email has already come twice.
I have screenshots with which I can prove that the payment was made to the correct wallet (eZee wallet).
I have already sent out this screenshot by email and also included it in the live chat. Then it was said that everything was deposited correctly and the payout was carried out correctly.
This morning I got another email that the payout was canceled.
I always choose my casinos on Casino Guru and can rely on the casino reviews. But definitely not with this one.
I have already contacted Ezee Wallet and have also received a confirmation from them that everything is OK with my account there.
I hope you can help me.
LG
Caner
Sehr geehrte Damen und Herren,
Wazamba stellt sich quer und zahlt mein Geld nicht aus. Es wurden keine Bonis genutzt und keine Freispiele. Die Auszahlung wird nach einer Woche Wartezeit immer wieder storniert weil :
"Bitte beachten Sie, dass Ihre Auszahlungsanforderung einen Fehler enthält. Wenn Sie eine Auszahlungsanforderung über e-wallet erstellen, geben Sie bitte Ihre gültig E-Wallet korrekt e-mail im Feld Zahlungsdaten ein, andernfalls wird die Zahlung nicht korrekt verarbeitet. Bitte machen Sie eine neue Auszahlungsanfrage gemäß den obigen Anweisungen."
Diese Email kam bereits zwei mal.
Ich habe Screenshots, mit welchen ich Beweisen kann, dass die Auszahlung auf die richtige Wallet (eZee Wallet) durchgeführt wurde.
Ich habe diesen Screenshot per Mail bereits rausgeschickt und auch im Live Chat eingefügt. Daraufhin hieß es, dass alles richtig hinterlegt wurde und die Auszahlung richtig durchgeführt wurde.
Heute morgen bekam ich erneut eine E-Mail das die Auszahlung storniert wurde.
Ich suche mir meine Casinos immer auf Casino Guru aus und kann mich auf die Bewertungen der Casinos verlassen. Aber bei dem hier definitiv nicht.
Ezee Wallet habe ich bereits kontaktiert und auch von denen eine Bestätigung erhalten, dass alles mit meinem Konto dort in Ordnung ist.
Ich hoffe Sie können mir weiterhelfen.
LG
Caner
Dear Saverino,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any successful withdrawals in the past? Have you been informed about any alternative payment method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Saverino,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any successful withdrawals in the past? Have you been informed about any alternative payment method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hi there,
Many thanks for the quick response. Yes, in the past deposits and withdrawals have already been made via the stored wallet. And no, it was not communicated whether it was due to the withdrawal method.
** The KYC exam had taken place in the past and nasty was successful.
LG
Hallo,
Vielen Dank für die schnelle Antwort. Ja, in der Vergangenheit wurden bereits Ein- und Auszahlungen getätigt über die hinterlegte Wallet. Und nein, es wurde nicht kommuniziert, ob es an Auszahlungsmethode liegt.
**Die KYC Prüfung hatte in der Vergangenheit stattgefunden und fies war erfolgreich.
LG
Thank you very much, Saverino, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Saverino, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hi Saverino,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wazamba Casino to the conversation to participate in the resolution of this complaint.
Hi Saverino,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Wazamba Casino to the conversation to participate in the resolution of this complaint.
Hi Peter,
a few hours after you invited Wazamba here for a conversation, the money was quickly transferred to the bank account.
Your service is top notch and I know that you can usually be relied on.
(If you are not to blame for the thing right now)
This case can thus be closed successfully.
Warm greetings
Hallo Peter,
einige Stunden, nachdem du Wazamba hier zum Gespräch eingeladen hast, wurde das Geld zügig aufs Konto überwiesen.
Euer Service ist 1a und ich weiß, dass man sich auf euch in der Regel verlassen kann.
(Wenn man nicht gerade selbst Schuld an der Sache ist)
Dieser Fall kann somit erfolgreich abgeschlossen werden.
Liebe Grüße
Thank you Saverino for the update. I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Thank you Saverino for the update. I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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