Wazamba Casino - Player's experiencing difficulties withdrawing his winnings.

Casino does not pay players

Dear tantien21111999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is my first time withdrawing money from this bookie. I have completed KYC and I am not using the promotion

When exactly did you request a withdrawal? Do I understand correctly the withdrawal request is currently 'pending' in your account? Did the casino give you any reason as to why your withdrawal wasn't yet processed?

i requested withdrawal on March 26th but till now they have not transferred the money to my account. My money is still pending

I contacted the casino they still told me my money is being processed by the payment department

Thank you very much, tantien21111999, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you tantien21111999 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wazamba Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Dear Customer,

Thank you for reaching out.

We would like to inform you that, unfortunately, it will not be possible to process the withdrawal request with your chosen payment method due to issues with the payment provider. In order to proceed, we would like to kindly ask you to request a withdrawal using one of the following alternative methods: Ecopayz, Mifinity or Cryptowallet.

Please note that a minimal deposit is required from the payment method of your choice before a withdrawal can be made. We will make sure to prioritise your payment when you submit it. Thank you in advance!

Best regards,

Wazamba.com

Dear tantien21111999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

help me, I still can't withdraw my money

i have tried withdrawing with Cryptowallet and still not getting paid. wazamba cheats players

Dear tantien21111999, have you made the minimal deposit before you tried to withdraw? I would advice you to do so and alternatively contact the casino support if you are still unable to withdraw.

Thank you!

Dear Customer,

Thank you for submitting the withdrawal request.

We would like to inform you that it has been forwarded to the relevant department to be processed. Please expect an email about the withdrawal status shortly. We appreciate your patience!

Best regards,

Wazamba.com

Dear Wazamba Casino, Thank you very much for the update. We will keep this complaint open until tantien21111999 confirms their withdrawal has been successful. Please keep me informed about any further developments.

wazamba is a scammer. I withdrew more than 1 month and followed all their requests but they still didn't pay me.

Dear all,

Please be informed that the withdrawal was processed from our side on 11.05.

Best regards,

Wazamba.com

Dear tantien21111999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.