Wazamba Casino - Player receives fewer free spins than promised.

First of all no customer service at all. And secondly I deposit at this casino and I suppose to get 200 free spins. They only give me 40 free spins. And they removed another 160 free spins from my account. It's a scam casino. Don't ever sign up on this casino ever

Dear Sohail764245,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which bonus you activated? If possible, please post here a link to the bonus offer you redeemed.

Have you received any explanation from the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sohail764245,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there I received the welcome bonus which is 100% match up to $750. Plus 200 free spins. Which the casino only give me 40 free spins out of 200. And when I ask for the rest. They didn't give it to me.. and here is the screenshot of the offer. 

Thank you very much for your reply, Sohail764245. Have you tried contacting the casino to find out why you didn't receive the rest of the free spins? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Sohail764245,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.