HomeComplaintsWazamba Casino - Player is dissatisfied with the casino's RTP.

Wazamba Casino - Player is dissatisfied with the casino's RTP.

Amount: €100,000

Wazamba Casino
Safety Index:Very high
Submitted: 16 Mar 2023 | Case closed : 31 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece is dissatisfied with the casino RTP. We closed the complaint because the player didn't reply to our questions and messages.

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1 year ago
Translation

The worst thing by far... it cost me 200 euros and the best return was 11 euros.. who can I contact to check their fruits??

Automatic translation:
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1 year ago

Dear Theopistos21,


Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wazamba Casino. I’m afraid I will need more information regarding your problem.

Please could you elaborate?

Do I understand correctly you have an issue related to the casino RTP? (return to player, or payout ratio)

Could you explain what the disputed amount (€100,000) represents in this case?

I will be waiting for your reply patiently.

Best regards,

Tomas

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1 year ago

Dear Theopistos21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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