The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed at that time. The player had faced issues with the identification process, having submitted various documents which were repeatedly rejected by the casino. Despite our attempts to communicate with the player and extend the timer for response, he didn't reply to our messages. Consequently, we couldn't investigate further and had to reject the complaint.
Wazamba Casino - Player claims that payment has been delayed.
Amount: €500
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
The casino says that the withdrawal is proccesed within 1-3 days. 5 days have passed and my withdrawal is still pending for no reason
Public
Public
8 months ago
Dear jzaf,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
8 months ago
Translation
After 5 days they informed me that I need to identify my details. I have sent them everything they ask me, I have exposed all my personal information and they do not identify me. I have sent them a diploma for identification and it was accepted. I sent them my bank card as a deposit method and it was accepted. They ask me to move the card and I have sent them a statement of the original bank account for the period they are asking for and my transactions with the casino are clearly visible as well as a statement of the original card from the bank which also shows the date and time of the transactions and they reject them constantly without receiving any mail with the reason why this is happening. They also ask for proof of residence and I have sent the internet phone bill with my name on it and they rejected it and now I have uploaded my tax file which is an official government document and they keep rejecting it for no reason. I have never seen worse casino service. They intend to lose my money, why so much difficulty for an identification?
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