Wasino Casino - Player's withdrawal is delayed and unconfirmed.

When I applied for a withdrawal, I was asked to submit KYC documents, which I did, but I didn't receive an email confirming that KYC had been completed successfully.

When I inquired via chat on the site, I was told that the transfer had been completed successfully, but I never received it.

出金の申請をすると、KYC資料を提出してほいし言われ、資料を提出したが、kycが無事に完了したかのメールも届かず。

サイトからチャットにて問合せると正常に送金完了してますと言われるがこちらには届かない。

Dear ichikotan0410,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with your withdrawal and KYC process.

To better understand and resolve the situation, could you please clarify the following:

• Can you confirm if you received any confirmation from the casino regarding the submission of your KYC documents, even if it was not marked as successful?
• Could you provide any details about the chat conversation where you were told that the transfer was completed successfully, such as the date and any reference numbers mentioned?
• Have you checked your account balance or transaction history to see if there is any record of the transfer on the casino's end?
• Did you receive any further communication from the casino, either through email or chat, after you were informed that the transfer was completed?

Your cooperation is crucial for us to proceed with the case and help resolve this issue. Without this additional information and your input, we won’t be able to move forward in addressing your complaint effectively.

If you have any relevant communication or screenshots that can support your case, please feel free to forward them directly to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela