The player from Finland is attempting to verify their account for a month after sending the required documents following their first withdrawal on 10/15/2024. Despite multiple inquiries regarding the status, the casino has informed them that the matter is still under review, and they are awaiting a response regarding a second withdrawal attempt for €2200 made on 11/6/2024.
Wasino Casino - Player's account verification is delayed.
Amount: €2,200
Wasino Casino
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Case opened
Current status
Waiting for Casino Guru to reply
4d 22h 44m 27s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I have been trying for a month to verify my account. After the first withdrawal, the documents required for account verification were requested via email. I sent the required documents and all were verified. They asked for one more document (ss) from the Jeton wallet bank, showing a deposit made to them. I sent it to them, but it was never verified. The first withdrawal was made on 10/15/2024. I have actively gone to ask in the chat about the verification and inquired when the matters could proceed. They explain that it’s under review. Later, they responded that they would contact me via email. Nothing has happened. I made another withdrawal on 11/6/2024, setting the withdrawal amount to a smaller sum of €2000. Since then, I have occasionally asked about the situation. Today, I asked again about the status. They replied that I need to wait for an email response.
Automatic translation:
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Public
2 days ago
Dear Gamess,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wasino Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please list which documents you provided to the casino so far? Which ones were approved to your knowledge?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
