The player from Germany wins approximately 4000 euros after using no-deposit free spins but has his withdrawal canceled and is informed he can only withdraw 100 euros.
Wanted Win Casino - Player's withdrawal is restricted.
Amount: €3,900
Wanted Win Casino
Safety Index:HighSafety Index
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8.7
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 52m 48s
Case summary
3 hours ago
Public
Public
10 hours ago
Translation
Good morning,
Last night, I received 20 no deposit free spins.
From those, I made a profit of about 9 euros and successfully cleared the wagering requirement.
Afterwards, I continued playing with the real money balance and managed to win 4000 euros, which I requested for withdrawal.
This withdrawal was canceled, and I was informed via email that I could only withdraw 100 euros.
Automatic translation:
Public
Public
5 hours ago
Dear Biene123,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a screenshot or a link to the free spin bonus you activated and played with? If you received a promotional offer with this bonus, please forward it to me at veronika.f@casino.guru.
Have you received any notification when you finished wagering your bonus? Has the 9 € been transferred to your real-money balance?
Have you made any deposits into your casino account after you finished wagering your free spins?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
