WALLETSOSLOT Casino - Player’s account has been blocked.

Dear maxgennarini65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you were asked to provide any personal documents for verification? Is this the correct URL for the casino website http://www.walletsoslot.walletme.net/?We do not have this gambling establishment in our database and when I tried to load the page it didn't work. It seems to be down for everyone.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

HI Thanks to answer and for your effort to solve this prolem .

No id or passport has been asked just mobile nr , real name that must to clinch with the bank account holder

the url is this https://walletsoslot.walletme.net/login this should work

yes the link on Line i tried too not works .

Also must beware about platform has only 1 bank account to deposit, and not many chances

I think we are dealing with villains people but never say ever....

Regards

Massimo

i send you the screeshot of the login page

Max

I tried today again, and it seems to be working.

Could you try the following link, please?

https://www.walletsoslot.com/

hi ,

yes i can open , may be becouse i am in Thailand and you not ...

Max

Try with VpN may be can ,

Do I understand correctly that you succeeded in accessing your account? Have you placed a withdrawal request, please?

no i cannot i can open the link but cannot inside is suspended when i try go in

Thank you very much, maxgennarini65, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

ok thank you very much indeed

max

Dear maxgennarini65,

I am so sorry to hear your account got blocked. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear WALLETSOSLOT Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Hi

thank you for your help really appreciate.

can i ask where do you address your inquiry ....to the Casino

regards

Max

Dear maxgennarini65,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan