Wallacebet Casino - The player's withdrawal is delayed.

Dear Casino Guru team,

on 10.05 I made a withdrawal of 500€ using the bank transfer method. I was told the withdrawal was already paid but after more than 1 week I still haven't received the money in my bank account.

I have received a mail that I should contact my bank without any proof of payment by the casino as they claim they made the payment. (Obviously not!)

The profile verification took over 1 month and now they also stalling the withdrawal with fake statements!

There are a lot of claims on different casinos of the Campeon group with the exact same issue. That can't be a coincidence!

Please help me since it's pathetic how players are treated here!

Hello BrianS,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wallacebet Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you processed a withdrawal? Did you use any bonus money to accumulate your current winnings? Did you use any new payment method to deposit since your last withdrawal?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hi Nick, the money came in today.

We can close the claim, thank you

Hello BrianS,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick