The player from Germany requested a withdrawal, but it was canceled. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wallacebet Casino - Player's withdrawal was rejected.
Amount: €1,200
Wallacebet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Wallacebet Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Hallo,
ich warte seit fast zwei Wochen jetzt auf eine Auszahlung auf mein angegebenes Bankkonto. Werde vom Support aber immer weiter vertröstet:
Kindly be informed that once the payment is completed on our side, it takes around 4-5 working days for the funds to appear in your bank account. Once the withdrawal has been initiated, funds are generally deposited into your bank account within two business days. The speed at which this happens depends largely on when your bank posts the funds, as the money will have already left your Due account. Most banks will make your funds available on the same day that they receive the transfer. On occasion, banks may take an additional 2-3 days to do so. As such, please allow a total of 2-5 business days for your funds to appear in your bank account.
Als dann nach zehn Tagen immer noch nichts passiert ist.. kam dann folgendes:
We are sorry to hear that your withdrawal is not with your account as of yet. After checking the account we can confirm that unfortunately the transactions was rejected due bank issues. However we can confirm that the withdrawal request will be reissued today by us in order to have it facilitated as soon as possible.
Was kann man hier machen? 😕
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2 years ago
Dear xeqtr11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Was your money returned back to your casino account? Do I understand correctly that you requested a new withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Good morning Kristina,
Have you ever made successful withdrawals?
no
Has your money been returned to your casino account?
Neither, no. It will be marked as "paid" there. See the screenshot.
I have not requested a new payout.. since the money was not credited back. I'm kind of up in the air.
LG
no
Automatic translation:
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2 years ago
Thank you for your reply, xeqtr11. Did the casino ask for a bank statement?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.
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2 years ago
Translation
Hello Kristina,
the account has been verified, yes.
However, the money has finally been sent in the meantime 😉
So the 1000 €. I'm still waiting for the 200€..
Automatic translation:
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2 years ago
We seem to be going in the right direction! I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment of €200.
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2 years ago
Translation
The €200 just arrived. Thank you very much 🙂 Such a thread can sometimes seem to suddenly make a difference.
LG
Automatic translation:
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2 years ago
Awesome news, xeqtr11. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
