The player from Germany had deposited 100 Euros at Wallacebet, received a bonus, and complied with all the bonus conditions. Despite this, the casino had accused him of making too high a bet post-bonus and only returned his original deposit, confiscating the remaining winnings of 2100 Euros. The player clarified that he had participated in sports betting. However, as our complaints team only dealt with issues concerning online casinos, we were unable to assist with this sports betting-related issue. Despite this, we reached out to the casino for more information, but ultimately had to reject the player's complaint.
Wallacebet Casino - Player's winnings have been confiscated due to a high bet allegation.
Amount: €2,100
Wallacebet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Wallacebet Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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1 year ago
Translation
Hey
I deposited 100 Euros at Wallacebet and received a bonus of 100 Euros. I adhered to all the bonus conditions and successfully uploaded all required documents, including a photo with my identification. Everything was correct. However, I then received an email stating that I made too high of a bet after the bonus. Only my initial deposit of 100 Euros was credited to my account, while the remaining amount of 2100 Euros was simply deleted. Please help me retrieve my money.
Automatic translation:
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1 year ago
Dear Marco90,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Wallacebet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the name or the exact link to the bonus you activated?
Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?
Have you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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1 year ago
Translation
It was the first deposit bonus that I took advantage of, my kyc was successfully verified after several weeks, everything was checked and wallacebet successfully completed my verification, then everything was taken away from me except 100 euros
Automatic translation:
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1 year ago
Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?
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12 months ago
Thank you for the update.
As you might know, our forum Casino Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
