Wallacebet Casino - Player's winnings have been confiscated due to a high bet allegation.

Hey

I deposited 100 Euros at Wallacebet and received a bonus of 100 Euros. I adhered to all the bonus conditions and successfully uploaded all required documents, including a photo with my identification. Everything was correct. However, I then received an email stating that I made too high of a bet after the bonus. Only my initial deposit of 100 Euros was credited to my account, while the remaining amount of 2100 Euros was simply deleted. Please help me retrieve my money.

Dear Marco90,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Wallacebet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the name or the exact link to the bonus you activated?

Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

Have you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

It was the first deposit bonus that I took advantage of, my kyc was successfully verified after several weeks, everything was checked and wallacebet successfully completed my verification, then everything was taken away from me except 100 euros

Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

It was sports betting

Thank you for the update.

As you might know, our forum Casino Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika