The player from Sweden is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Wallacebet Casino - Player’s struggling to complete account verification.
Amount: €3,200
Wallacebet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
Wallacebet Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi.
Has anyone managed to verify their WallaceBet account? Have tried every single document available and still constantly get Mail that documents are needed. Haven't taken any bonus but played mine up from about 400E to 3200.
have lost hope and don't think I will ever be verified or the money put into my account.
Automatic translation:
Public
Public
2 years ago
Dear HarisKobas95,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hey!
I fully understand that it may take time, and I totally buy it.
I think the support and their response is below all criticism. They require specific documents all the time. The only thing missing is a bank statement or a bill in the form of electricity, water or mobile phone.
Have printed an identity card as Proof of Address. Have also printed account statements from the bank, where you clearly see name, bank account, address and the like. Also reformatted in PDF format.
What worries me the most is that I see how bad the company's judgment is, and I have to take that on as I didn't read before but think that if you are licensed, it should still be more professional.
I really try everything and send documents again and again. The same document that other companies have approved. Now I sent again so we can hope for a better response.
Sincerely
Harris
Automatic translation:
Public
Public
2 years ago
Translation
I would like to add that I received new information today that they do not accept screenshots, and it is quite funny as I have downloaded my documents from websites and uploaded them in PDF format just because I know that screenshots are not reliable. I have never received this message before. Feels quite strange then which company would have fully approved these documents as there are no other ways to post them.
Automatic translation:
Public
Public
2 years ago
Dear HarisKobas95,
Have you been advised which format would be acceptable for the casino?
