WagonBet Casino - Player's withdrawal is delayed.

Good afternoon, I made a deposit 6 times for a total amount of 808 euros and received a bonus of 100 euros. After that, I successfully passed the account verification, I made a payout on 02.07.2023 11:44:24

BTC 480 EUR. I have not received the funds yet. In the chat, they constantly say that the payment is being processed, I have not received any explanations. Thank you for your understanding, I hope you can help me solve my problem!!!

Dear samit0982, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

How many bonuses have you used with your deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi, Veronika

I haven't made any payouts, because I accepted one bonus and fulfilled the conditions of this bonus. I've attached a screenshot of the account verification. 

Thank you very much, samit0982, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, samit0982!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thank you for your prompt support. I look forward to hearing from you.

Dear samit0982,

The Finance Department processed the withdrawal request.

samit0982, please, let us know as soon as you will receive your funds!

I received a Payout of 480 euros to my crypto wallet. Thank you so much for your support and for solving my problem.

Dear samit0982,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team