The player's winnings were not credited due a technical glitch. The complaint was closed as the player stopped responding.
WAGMI Casino - The player's winnings were not credited.
Amount: Ł168
WAGMI Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello casino guru,
I've been playing here at WagmiCasino for a while. So far, deposit and withdrawal have worked.
Won a large sum playing a Mr. SLOTTY slot. After that I made a withdrawal and this was confiscated.
I then contacted the casino to ask why the winnings were confiscated. The casino contacted the provider and the result was that the winnings were not paid out due to a "software" error.
So if I play different slots and lose it's fine but as soon as I win something it's a "failure"
Automatic translation:
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1 year ago
Dear Chris187,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that if the game provider has confirmed the error, the casino can do nothing with it.
Looking forward to hearing from you. Thank you in advance for your understanding.
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1 year ago
Translation
If the game provider has bugs, that's not my problem. Who can I report to?
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1 year ago
Dear Chris187,
You can try to contact directly the game provider as they are the only one who can help you. If they claim that there were no winning bets, there is basically nothing that can be done.
Is there anything else we could assist you with? If not, the complaint will be closed as it is not the casino's fault that there was a software issue with the game provider.
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1 year ago
Dear Chris187,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
So I contacted the casino again. The casino contacted the provider 3 weeks ago and they have not received an answer yet. They know very well that the rip-offs. That's why there is no answer. The provider Mr. SLOTTY is criminal!
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1 year ago
Dear Chris187,
Did you try to contact the game provider by your own?
Please understand that it is not the casino's fault if the provider does not respond.
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1 year ago
Dear Chris187,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello,
I received a reply from the casino. They write that it may take until the end of summer this year before I get an answer. I believe that I will no longer receive an answer. Everything just rip off with a license and you from Casinoguru don't do anything anymore. Why is there a complaints page if you don't do anything.
Now I have to wait until "end of summer". I can fool myself.
Edited
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1 year ago
Dear Chris187,
I've asked you 2 times already if you did contact the provider by your own but you still did not answer. Please do as advised otherwise we will be closing the complaint.
Regards,
Nick
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