Wager Beat Casino - Player’s withdrawal has been delayed.

I've been waiting 3 weeks for my withdrawal and everytime I talk to live chat they keep saying I will receive a email soon with an update. I had to constantly send in new forms of ID and they would wait 48 hours everytime to ask for more so I jad to wait another 48 hours before they sent another email asking for more ID and this has been going on for over 3 weeks now. Do not play here ever. If I ever get my money I'll be closing my account straight away. They treat their players like shit.ive cancelled my withdrawal and tried re submitting a new one but it's the same results every time.

Dear Luke,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey mate , yeah it was pending inside my account. I finally got an email last night saying the withdrawal has been processed, so hopefully I can have the funds in my account next week sometime. Thanks for your help bud. Will let you know if I get the money. Also I have never withdrawn from the casino before. This is the first attempt.

Cheers.

Luke

Great news, Luke. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed. Have a wonderful weekend.

Dear Luke,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assume that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.