HomeComplaintsWager Beat Casino - Player is struggling to log in to his account.

Wager Beat Casino - Player is struggling to log in to his account.

Amount: €140

Wager Beat Casino
Safety Index:Low
Submitted: 07 Apr 2020 | Case closed : 23 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is having difficulties accessing his casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

cant log on to my account

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4 years ago

Dear Mitchell,

Thank you very much for submitting your complaint. We will contact the casino and ask for their cooperation in resolving this case, but first, could you please tell me if you have received any explanation from the casino (it might be hidden in the junk e-mail)? Is there any notification or message, when you try to log in? What exactly does it say, when you try to enter your username? Do you type your email address or username to enter your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Mitchell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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