The player from Australia is having difficulties accessing his casino account. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Mitchell,
Thank you very much for submitting your complaint. We will contact the casino and ask for their cooperation in resolving this case, but first, could you please tell me if you have received any explanation from the casino (it might be hidden in the junk e-mail)? Is there any notification or message, when you try to log in? What exactly does it say, when you try to enter your username? Do you type your email address or username to enter your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela