WaBoom77 Casino - Player's winnings are denied due to unfair play accusations.

Iv deposit with this company multiple times I didn’t collect any bonus or offers I played normal but then won a minor which gave me abit more funds to continue playing I then up my bet since iv got find now to play with got up more wins with that on high bet went to collect and the forfeit my bet saying there AI system dectected me unfair playing I then msg them and they gave me all these excuses and just didn’t respond back to any of my msg and when they did reply back to me they just send me love hearts saying there’s nothing they can do to pay my winnings that was my last bit of money I had and I thought finally luck because iv been scammed and not paid out by more then 6 of these company’s and that’s just within the last 3 weeks iv hot all my screen shot of my winnings and the chat with them also

Dear Buda,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with the online casino regarding your winnings.

To better understand the situation and assist you effectively, could you please provide more details on the following points:

• Can you specify the date and time when you won the minor jackpot and subsequently increased your bet before attempting to collect your winnings?
• Have you received any communication from the casino regarding the reasons for forfeiting your bet and denying your winnings? If so, could you share any relevant details or documentation from your conversations with them? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

This all started from 28th/29th April 2024 this my screen shot from the beginning from showing my deposits and not taking any offers or bonus just straight deposit I got up and as I got up I just kept on putting my bet higher n higher n luckily that night was dropping n I kept winning with a nice run I ended up with $11.5k but put 3k+back in before I decided to withdraw and that’s when they forfeit my bet game me a stupid excuse and I’m still chatting with them till now and they have made up over 5 different excuses from bonus to cheating to it’s the systems fault not them bla bla bla I’m over there bull crap it’s just not fair 



I have all my chats with them screen shot also my last 100 bets I done with them before I withdraw

Hi Buda,

• Could you please request your full game history and forward it to petronela.k@casino.guru?

Thank you very much.

This I hopefully you can see where I have deposited then I played and jumped from game to game once I got up



Then I jumped off that game and went to another game where I up my bet and I went to another game after this one I played like 3-4 different games all up

Iv got much more pics saved but that’s just to show that I was up my bet the more I won the lucky I felt to put bets up I lost thousands before I ended up to decide to withdraw but they said I was cheating and I don’t see how that is possible I’m playing off my mobile phone

Thank you very much, Buda, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you I 🙏 praying that you guys are the guru saviour that could make these scamming company pay up and do what’s right these company’s should and can’t get away with this shit taking peoples money and then when we win they don’t pay up only if life worked that way it shouldn’t they should never b allow to get away with this plz guru make them pay they can’t and should not be allow to get away with this makes me so upset and angry and you don’t understand u might hear this all the time but no shit that money would and still would help my life so much right now would dead set change my life and would have gotten me a a combination and a roof over my head for few months at least and got me off the streets

just wanted to also ask mention to you that if I deposited and did not take any of the bonus offers then why would the betting amount that I decide to bet matter at all to say unfair playing ? Why allow and have the bet limit on the games at all so high that if decided to play that high it’s classified as cheating ? That doesn’t make any sense it’s a casino what’s what risking and betting is now they can’t get away with just making excuses and forfeiting the bet if so then all my deposits that I ever deposit with them I should be able to get back and not lose it when I do lose ??? My deposits adds up to much more then the pay out I’m complaining about if I could get back every cent that iv deposited I wonder what would the casino company do if this was to happen to them ?

I’m sick and over all these company’s getting away with peoples money this is not the first time that this crap has happened to me just this month alone I can say that 7 from the top top of my head I can name that this crap has happened to me that these company’s have stuffed me over like no lie iv been scammed and with the withdraw I should have withdraw and received back in winnings close to 20k but these company’s have scammed and scammed and scammed over again and again I’m just fed up with all these fake low life cheap company’s getting away with this crap gets me so upset

Dear Buda,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

So if they don’t responds there nothing much anyone can really do to recover the money we won after depositing so much in these company to finally get a lucky break and get some money back from outlay but then to get scammed by these company and not get nothing back and no one can really do much about these scammer ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So basically there is nothing even you could really do to recover the winnings if they don’t reply so basically there not gonna reply n these scamming casino gets away with this ? It’s bullshit that these company can even set up running and are untrustworthy and steals our money and no one can do a thing they deserve to get executed or locked up for these sort of crap these people should b shut down these scammers that’s my hard earn what I deposit

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Buda,

I am very sorry about the situation, but we are unable to continue with the investigation as the casino team has not responded. Please note that this complaint will have an impact on their safety index on our website. Be aware that the WaBoom77 Casino is not licensed and has a low safety index on our site. 

If you have any questions or need further assistance, please let me know.

Best regards, Jozef

jozef.k@casino.guru