HomeComplaintsW88.com Casino - Player's account has been locked over suspicious betting.

W88.com Casino - Player's account has been locked over suspicious betting.

Amount: 6,900 INR

W88.com Casino
Safety Index:Below average
Submitted: 19 Apr 2024 | Case closed : 06 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from India had a withdrawal of around 6900. However, the online casino had flagged his betting activity as suspicious and subsequently locked his account, without having provided any evidence. We had reached out to the player for further information and had extended the response time by 7 days. Despite our efforts, the player had not responded to our messages and questions. As a result, we couldn't investigate the issue further and had to reject the complaint.

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4 weeks ago

I withdraw my money 6900 something but after some time when I login my account they says that ur betting is suspicious so will locked ur account please help me its my real betting this casino site maybe doing cheating on they didn't give any proof also


My name is - A. K.

User Name- Ansari0898

Edited by a Casino Guru admin
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3 weeks ago

Dear kauushiik1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

What types of games did you play? Were these slot games, live casino games, or did you participate in sports betting?

When was the last time you communicated with customer support regarding the suspension of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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2 weeks ago

Dear kauushiik1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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