HomeComplaintsW138 Casino - Player’s winnings have been confiscated.

W138 Casino - Player’s winnings have been confiscated.

Amount: 1,900 RM

W138 Casino
Safety Index:Low
Submitted: 24 Jun 2020 | Case closed : 08 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Malaysia had the winnings seized. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

bad onlien casino, forfiet all my winning!!!

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4 years ago

Dear JS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I’m afraid, I will need more details and information. Please could you elaborate? Have you accumulated your winnings with an active bonus? Could you forward its name or a specific link? I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

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4 years ago

Dear JS,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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