The player from Malaysia had the winnings seized. We rejected the complaint because the player didn't respond to our messages and questions.
Dear JS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I’m afraid, I will need more details and information. Please could you elaborate? Have you accumulated your winnings with an active bonus? Could you forward its name or a specific link? I will be waiting for your reply patiently. Thank you in advance.
Best regards,
Petronela