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HomeOnline casinosW138 Casino review
W138 Casino review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (1)
Visit Casino
Payment methods
Show all (24)
  • Bank transfer
  • Hong Leong Bank
  • Malayan Banking Berhad (Maybank)
  • CIMB Bank
  • Help2Pay
  • RHB Bank
  • Public Bank
  • Truepay
Withdrawal limits
 per day
50,000 RM
W138 Group Entertainment
2016
< $1,000,000
  • Philippines (PAGCOR) (fake)
  • Cagayan Economic Zone (Unverifiable)
OverviewBonusesUser reviews3Safety Index explainedDiscussion20Payment methods24
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a very short period of time (less than 3 months).

W138 Casino Review

W138 Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. W138 Casino scored a Very low Safety Index of 0.8, which represents a significant inadequacy in ensuring fairness and safety, as per our evaluation. Proceed with reading our W138 Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index – W138 Casino fairness and safety

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of W138 Casino, we read and assessed Terms and Conditions of W138 Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.

Considering our estimates and the factual data we have collected, W138 Casino appears to be one of smaller online casinos. In relation to its size, it has a very high value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

Based on our findings, no important casino blacklists feature W138 Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

On the whole, also considering other contributing factors in our assessment, W138 Casino has achieved a Safety Index of 0.8, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Terms and Conditions of W138 Casino

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of W138 Casino to be unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding W138 Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 4,056 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of W138 Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

However, the User satisfaction score is only calculated once a casino has 10 or more reviews. Since we have only collected reviews from 3 players, W138 Casino does not have a User satisfaction score yet. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Licenses and company information

W138 Casino is owned by W138 Group Entertainment , and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.

W138 Casino was licensed by regulatory authorities in these specific countries or geographic areas: Philippines (PAGCOR), Cagayan Economic Zone.

Payment options, withdrawal limits and win limits

W138 Casino supports 24 deposit methods. This includes: Bank transfer, Malayan Banking Berhad (Maybank), OCBC Bank, RHB Bank, CIMB Bank, Hong Leong Bank, Help2Pay, Bank Islam, Public Bank, Ambank, Truepay, OK2Pay, Alliance Bank, GSPAY, CitiBank, United Overseas Bank, Standard Chartered, Affin Bank, BSN Bank, Cash deposit, Bank Rakyat, HSBC, DuitNow, Agrobank.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
MYR 50,000 per day No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at W138 Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Malay Yes Yes Yes24/7
Chinese Yes No No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at W138 Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of W138 Casino as average.

Casino games and slots available at W138 Casino

Players can enjoy these types of casino games at W138 Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 92 game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Rival, Big Time Gaming, iSoftBet, Evoplay, GameArt, Endorphina, Habanero, 1X2 Network, Iron Dog Studio, Genesis Gaming, Booongo (BNG), Relax Gaming, OMI Gaming, Betgames, PNG, Fantasma Games, Prospect Gaming, Live22, Club Sun City, Turbo Games, WM Casino, Qora Games, Slotopia, RevDev, XE-88, Spadegaming, Spribe, IDN Poker, 568Win, JDB Gaming, OneTouch, Kiron Interactive, Mobilots, SABA Sports, Galaxsys, Dragoon Soft, Revolver Gaming, Triple Profits Games (TPG), 918Kaya, Spearhead Studios, Mascot Gaming, BTi Sportsbook, Vivo Gaming, SlotMill, Onlyplay, JILI, Gaming Corps, Worldmatch, VoltEnt, SBTech, Gameplay Interactive, Naga Games, 918Kiss, Fugaso, Fa Chai Gaming, Joker, Skywind Group, PS Bet, Iconic21 (BETER Live), Dream Gaming, CMD368, RTG Slots, AvatarUX, Peter & Sons, Mega888, Gamzix, CQ9 Gaming, Kalamba Games, Woohoo Games, Shady Lady, Manna Play, Clawbuster, QTech Games, Rogue Gaming, 7Mojos, Hacksaw Gaming, Print Studios, Allbet Gaming, Asia Gaming, Ka Gaming.

W138 Casino bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. In 'Bonuses' section of this review, you'll currently find 1 bonus from W138 Casino based on the data from our database.

Note: Take a look at our designated W138 Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (24)
  • Bank transfer
  • Hong Leong Bank
  • Malayan Banking Berhad (Maybank)
  • CIMB Bank
  • Help2Pay
  • RHB Bank
  • Public Bank
  • Truepay
Withdrawal limits
 per day
50,000 RM

Games

Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
No scratch cards
eSports betting
Crash games

Language options

English website
All languages (3)
English customer support
All languages (2)
English live chat
All languages (2)

Game providers

Show all (92)
  • NetEnt
  • Rival
  • Nolimit City
  • Pragmatic Play
  • Playtech
  • Apricot (Microgaming)
  • Big Time Gaming
  • Yggdrasil Gaming

Casino screenshots

w138_casino_homepage_desktop
w138_casino_game_gallery_desktop
w138_casino_promotions_desktop
w138_casino_homepage_mobile
w138_casino_game_gallery_mobile

Positives

  • Phone support available

Negatives

  • The casino accepts Malaysian players only
  • No withdrawal option for cryptocurrencies
  • Limited responsible gaming options
Casino Bonuses

W138 Casino bonuses

Browse all bonuses offered by W138 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
We want players to understand gambling.
User reviews (3)

User reviews of W138 Casino

This is a place to share experience with W138 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough data

Rated by 3 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 3 years ago
This W138 is a very unfair online casino,when you always win,they will block your account and not allow you play again, meaning they have No Welcome List to ban always win customer,we should avoid this kind casino.
• 4 years ago
im very happy to play this casino few Year.. hope i will win .. hehehe... W138 is very good Casino ..wish me luck
  • Mobile casino application for iOS and Android
  • Good selection of games
  • Bank transfer and Help2Pay are available for Malaysian players
  • Live chat support is available 24/7
Safety Index explained

Safety Index of W138 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of W138 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low0.8/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a very short period of time (less than 3 months).

Unfair terms and conditions

  • Playing restricted games while wagering bonuses may forfeit bonus balances
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Read more
  • Unreasonably short time frame for providing information within KYC processes
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Read more
  • Rule that basically gives the operator the right to act (even confiscate winnings) without valid justification
    T&C copied from the casino's website (in English):
    Read more
  • Casino voids gaming account balances after less than 3 months of account inactivity
    T&C copied from the casino's website (in English):
    Read more

Other factors

  • Operates with an unverifiable license
Discussion

W138 Casino Discussion

Discuss anything related to W138 Casino with other players, share your opinion, or get answers to your questions.

Casino Guru
We want players to understand gambling.
Payment methods

W138 Casino payment methods

Bank transferHong Leong BankMalayan Banking Berhad (Maybank)CIMB BankHelp2PayRHB BankPublic BankTruepayBank IslamAmbankOK2PayGSPAYStandard CharteredCitiBankAlliance BankAgrobankUnited Overseas BankHSBCBank RakyatAffin BankBSN BankCash depositDuitNowOCBC Bank

Currencies

MYR
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