Vulkan Vegas Casino - The player struggles to withdraw.

Last Friday, April 8, 2022, I made a request to withdraw 100 euros. I waited for a whole week and in the end my application was rejected due to a technical problem. When I submit a new application, it says that it is incomplete.

Hello pashatanaamfet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings? Did you contact the casino with this issue and if yes, what was their respond?

Looking forward to your answer.

Regards,

Nick

I made two more requests. My account has been confirmed since 08.04. I used a bonus after I rolled it over and my money went into the real balance I deposited so I could withdraw it. When I contact one of the team, the answer is that I have to wait longer.

Dear pashatanaamfet

According to our records the withdrawal was completed at 17.04.2022 08:55:02 (UTC)

Can you please confirm the money was received?

Thank you in advance!

I'm still waiting for them!

Dear pashatanaamfet,

Please keep us updated about the withdrawal and let us know when it arrives.

Regards,

Nick

Dear pashatanaamfet,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.