The player's withdrawal was rejected and account got closed for unknown reason. The complaint was rejected as the casino proved that the player opened multiple accounts.
Vulkan Vegas Casino - The player's withdrawal was rejected.
Amount: €2,000
Vulkan Vegas Casino
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9.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi
I ask for your help ...
I've played a little earlier at Vulkan Vegas Casino.
After several deposits, I won money in 2017 eur after I uploaded all the requested documents, in chat an advisor told me that you still need time ......
Payment was declined for no reason, and as of today my account has been blocked, no one answers me on the phone or e-mail.
That doesn't exist ......
I ask for your help ...
Regards
ATTILA
Automatic translation:
Public
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2 years ago
Hello Attilla,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Allow me to ask you a few question before we would move forward.
Is this your first ever withdrawal request in the casino? When exactly did you try to withdrawal? Is your account already verified? Did you use any bonus?
Please note that if it's your first withdrawal, it might take up to 14 days after you verify yourself to process the withdrawal and that many casino closed the player's account until the verification is complete.
Also please forward any relevant proof or screenshots to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Hello Attila, Nick
According to VulkanVegas T&Cs:
"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account"."
The player has at least two active accounts:
1) Atti***anyo88@gmail.com
2) Ne***lemesati88@gmail.com
Name, Last name, DOB are exactly the same, as well as the device and IP address.
Hope this clarifies the matter.
Best regards
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2 years ago
Translation
Hello Nick
That is no truth.
I have registered on a single account,
I got over Atti *** anyo88@gmail.com , registered and verified. This is the only account where I have given my data.
I ask the casino for a confirmation or a screenshot of the alleged! Ne *** lemesati88@gmail.com ! Registration with player name and date of birth to confirm that this is about truth and not about saving money when you win.
I don't think it's FAIR, when paying out it always happens with the same game.
I continue to ask for my money and ask for your help.
Edited
Automatic translation:
Public
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2 years ago
Dear Vulkan Vegas,
Could you please forward us the proof of your statement to nikolas.b@casino.guru? Will be waiting for your respond.
Regards,
Nick
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2 years ago
Dear Attila,
Based on the proof we received from the casino - which showing 2 different accounts registered both last moth under your name - we will be now forced to reject the complaint. I'm really sorry that we could not help you more but there was a clear breach of casino terms from your side.
Please keep in mind that you are never allowed to open more than 1 account in any casino and if you do, the casino has every right to close your account and void your winnings.
If you will come across any other trouble in the future, feel free to contact us. We will try our best to help you out.
Regards,
Nick
