The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his payout.
Vulkan Vegas Casino - The player's withdrawal is delayed.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
hello how can that be the payment from 06/26/22, 230 €
already the following day and the payout from 06/14/22, 500 €
is still in progress. One is put off by the support every day that the counting takes place.
Exactly 15 days have now passed.
I have often applied for payouts there and were paid out quickly.
Kind regards
mirko schneider
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2 years ago
Hello schneidermirko87,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your pending withdrawal with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello,
So I've been fully verified for almost 1 year, I've applied for payment via bank transfer.
so far i have had good experiences with vulkanvegas for the purpose of payouts via bank transfer (amount never played a role, payouts went quickly) and i am also familiar with the bonus conversion and also pay attention to any conditions, e.g. max payout amount after a wagering etc.
only now I can't say exactly whether it was bonus credit or real money.
I have now written to the support twice a day and they are always asked to wait for the same thing because the processing has been confirmed on their part and they have no influence on it.
according to status 06/14/22 "is being processed"
I played with bonus credit and unfortunately I can't mention which conditions were specified.
best regards Mirko
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2 years ago
Hello schneidermirko87
We can indeed confirm that the transaction takes much longer than usual, and our financial dept. is in contact with the payment provider (your case is not the only one).
We do apologize for the delay, correct us if we are wrong, but previously you've successfully received over 37 withdrawals. So we do guarantee there is need to worry about this one.
Please enjoy a bonus while we are fixing the issue.
Once again, sorry for the delay.
Kind regards
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2 years ago
Translation
hello vulkanvegas representative, thank you very much for your information.
and thanks for the bonus,
That doesn't immediately solve my concern, but now I have the feeling that I'm being noticed and not like in the live chat.
Thanks for your help and have a nice evening
LG Mirko
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2 years ago
Translation
Hello
so nothing has happened so far.
edit: Payment was canceled, I don't know why.
Edited
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2 years ago
Dear Vulkan Vegas,
Could you please advise when should be the issue fixed?
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2 years ago
Translation
hello 3 days ago the payment was canceled, the reason is not known.
I then requested a new payout and it was booked on the same day.
LG Mirko
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2 years ago
Hello, schneidermirko87
Can casino guru consider the complaint as "resolved"?
Thank you in advance!
Kind regards
