HomeComplaintsVulkan Vegas Casino - The player's withdrawal is delayed.

Vulkan Vegas Casino - The player's withdrawal is delayed.

Amount: €110

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 27 Jun 2022 | Case closed : 25 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for almost a week. The complaint was closed as the player stopped responding.

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2 years ago
Translation

Hello everyone, next problem I received an e-mail from Vulkan Vegas Casino that my winnings of 110 euros were paid out successfully on June 23, 2022. Today we have June 27, 2022, the winnings are still not in my account

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2 years ago

Hello Ziyacan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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2 years ago

Hello Ziyacan,

Please instead of submitting a new complaint answer directly here.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation

Nick's account has been verified for a long time and if you read it carefully it's not my first complaint and I'm not a beginner who can tell the difference between real money and bonus money, and bonus money is not paid out by the casino

To the casino representative

It is not my intention to make Vulkan Vegas Casino bad, on the contrary there must be someone who doesn't like me or something else. I even got paid out money on Sunday and I have to make that clear if you want to prove to me that the payment system is the last word or who shakes out the winnings and and and the girls can tell someone else about that.

Anyway, I don't want and want to make your casino bad, no other casinos for me it's important that your employees who are responsible for it should take their work seriously and show respect to customers, they should know that the customers don't pay the employer bosses 😉

I wish you all a nice evening or night, however, and I don't want to discuss such a trifle again with all my heart

by


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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation

Hello everyone, my winnings have still not been paid out

Greetings Ziya

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2 years ago

Dear Vulkan Vegas,

Can you please send some kind of confirmation about the payment being processed?

Also I would like to ask the player to let us know in case the money would arrive.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Hello Ziyacan,

Can you please confirm the payment status with your bank?

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2 years ago
Translation

I didn't get anything the Vulkan Vegas representative said to check live chat and asked yesterday and he asked the casino finance department to transfer my winnings to deposit and wanted to let me know until now I haven't heard anything

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2 years ago
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From the successful deposit according to Vulkan Vegas I played almost twice as much but I still haven't seen my profit of 110 euros

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2 years ago
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Now I just wrote to the live chat I have to wait for the experts to check and let me know

Is it so difficult to look up what account the money is transferred to???

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2 years ago
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Hello again, just spoke to my bank and they can't see a receipt so the money hasn't reached my account

Greetings Ziya

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2 years ago

Hello Ziyacan,

Be sure to wait at least until the next week as sometimes the payment might be delayed between banks as well.

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2 years ago

Dear Ziyacan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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