The player's withdrawal is delayed for almost a week. The complaint was closed as the player stopped responding.
Hello everyone, next problem I received an e-mail from Vulkan Vegas Casino that my winnings of 110 euros were paid out successfully on June 23, 2022. Today we have June 27, 2022, the winnings are still not in my account
Hello Ziyacan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Hello Ziyacan,
Please instead of submitting a new complaint answer directly here.
Nick's account has been verified for a long time and if you read it carefully it's not my first complaint and I'm not a beginner who can tell the difference between real money and bonus money, and bonus money is not paid out by the casino
To the casino representative
It is not my intention to make Vulkan Vegas Casino bad, on the contrary there must be someone who doesn't like me or something else. I even got paid out money on Sunday and I have to make that clear if you want to prove to me that the payment system is the last word or who shakes out the winnings and and and the girls can tell someone else about that.
Anyway, I don't want and want to make your casino bad, no other casinos for me it's important that your employees who are responsible for it should take their work seriously and show respect to customers, they should know that the customers don't pay the employer bosses 😉
I wish you all a nice evening or night, however, and I don't want to discuss such a trifle again with all my heart
by
Hello everyone, my winnings have still not been paid out
Greetings Ziya
Dear Vulkan Vegas,
Can you please send some kind of confirmation about the payment being processed?
Also I would like to ask the player to let us know in case the money would arrive.
I didn't get anything the Vulkan Vegas representative said to check live chat and asked yesterday and he asked the casino finance department to transfer my winnings to deposit and wanted to let me know until now I haven't heard anything
From the successful deposit according to Vulkan Vegas I played almost twice as much but I still haven't seen my profit of 110 euros
Now I just wrote to the live chat I have to wait for the experts to check and let me know
Is it so difficult to look up what account the money is transferred to???
Hello again, just spoke to my bank and they can't see a receipt so the money hasn't reached my account
Greetings Ziya
Hello Ziyacan,
Be sure to wait at least until the next week as sometimes the payment might be delayed between banks as well.