Vulkan Vegas Casino - The player's withdrawal is delayed.

I'm scared because I've played several times in this casino I've never withdrawn anything today I won and asked for the withdrawal there's no bonus documentation in order besides having a bad reputation on the site complain here too it's good I want my money every casino that doesn't pay its players can lose the license to operate and I want my money I'm worried about this bad reputation they talk about

Hello alessandra80oliveira,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello the account has already been verified for more than 20 days my gain was real without bonus I am waiting

The amount I have at the casino because they didn't pay

I requested my money the attendant left me alone in the chat by superior order left me there

They paid everything I won 2000.00 again and requested a withdrawal they paid little by little more they paid

now I'm waiting for payment of the 2000.00 I won

They paid for everything I played yesterday a lot I received this email and they blocked my account so I can't receive my 5000.00

Dear alessandra80oliveira

Please kindly let us know if there is any issue at all, since your account is not blocked.

Kindly describe your issue briefly.

Kind regards

Hello alessandra80oliveira,

Is your account active or not?

If yes, the complaint will be closed as the money has been paid out to you.

I ask you to delete my account immediately as you refused to do before you blocked and then unlocked please delete my account grateful without further ado

Hello alessandra80oliveira

It's been done. Please confirm.

Regards

Hello alessandra80oliveira,

Can you please confirm that your account is now closed?

yes it is

Thank you alessandra80oliveira for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick