HomeComplaintsVulkan Vegas Casino - The player's withdrawal is delayed.

Vulkan Vegas Casino - The player's withdrawal is delayed.

Amount: €804

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 28 Jan 2023 | Resolved : 02 Feb 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for a week. The complaint was closed as the player received his money.

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1 year ago

I requested a withdrawal last Sunday via my Skrill wallet at 22/01/2023, Keep in mind that I am a client over 2 years. And I always take my withdrawal in time ( in the deadlines that site is writing in the terms )

this time I didn’t , it’s 28/01 and I didn’t got my withdrawal yet , I keep asking them in the chat what is going on and they keep telling me the same messages like a COPY paste .. I really don’t understand what’s happening and certainly don’t have the trust anymore to use this casino.. I am feeling something they are not telling me and I may not take my withdrawal

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1 year ago

Hello tsaousidesanastasios,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

I fully qualified my account in the first few days I opened it and made a withdrawal, I never had any problems with withdrawals and everything was always on time, I collected the winnings after completing a turnover on a bonus, I almost always do the use of the bonuses sent to me by the casino and I always make the withdrawals normally, the last time I contacted the casino was yesterday 01/28/2023 in the afternoon and I complained that it has been delayed and that the deadlines they tell me are not enough and the whole conversation was about of this subject

Automatic translation:
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1 year ago
Translation

I have no clear information as to why there is a delay, they don't tell me why and I lose my trust in the casino because this has never happened before, I feel like something is going on and their answers on chat are always the same, the withdrawal from when it became 22/01, it changed from incomplete to in progress on 26/01 and since that moment they are constantly telling me deadlines and excuses which worry me,

thank you for your response Casino Guru and I hope the matter is resolved because I have been using this casino for over two years and had a lot of trust in them

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1 year ago

Good evening casino guru , I just got my money , maybe it was just a delay , thanks for the support, case is closed

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1 year ago

Thank you tsaousidesanastasios for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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